Support
Questions, problems or ideas: write to support@newtco.app. Tell us your device and what happened; a screenshot helps.
- How do I add my own music?
- Tap Add songs on the start screen, or drop music files onto the window on Mac. Nebula keeps its own copy, so the song plays even if you move the original.
- What does Nebula Pro add?
- Nebula is free to use with your music, radio, Indie, the microphone and a set of scenes. Nebula Pro is a one-time In-App Purchase that unlocks every visual element, the scene editor and patching. If you bought it on another device with the same Apple Account, use Restore purchases in the app.
- Why does radio take a few seconds to start?
- Nebula plays radio slightly behind the station so it can hear ahead and get ready for builds and drops. Choose the wait in Settings › Radio buffer: 2 s starts fastest, 10 s (the default) also catches sections and drops, 20 s is the most reliable. You can always tap Play now to skip the wait.
- Why don't I see talk or news stations?
- Nebula is made for music, so stations that are mainly talk, news or sport are left out of the lists.
- What is Song memory?
- When you hear a song for a minute or more, Nebula keeps a small summary of its rhythm and structure (no audio), so the next time it plays the visuals are ready from the first second. It's capped at 3 MB on your device, and you can clear it any time in Settings › Song memory › Forget all.
- The visuals don't react to the microphone.
- Check that Nebula has microphone access: on iPhone and iPad in Settings › Privacy & Security › Microphone, on Mac in System Settings › Privacy & Security › Microphone.
- How does the parental lock work?
- In Settings › Parental lock, choose how a grown-up unlocks it: with Face ID, Touch ID or the device passcode (nothing new to remember), or with a separate Nebula PIN if your child knows the device passcode. While it's on, Radio and Indie play only the stations and tracks you've saved.
- I forgot my parental lock PIN.
- Tap Unlock, then Forgot PIN?, and confirm with Face ID, Touch ID or the device passcode. Only the PIN is cleared; your songs, stations and scenes stay. Then choose a new PIN or leave the lock off.
- Can my child delete Nebula to get around the lock?
- You can stop that on iPhone and iPad: Settings › Screen Time › Content & Privacy Restrictions › App Store Purchases › Deleting Apps › Don't Allow.
- Does Nebula work offline?
- Yes, for your own music. Radio and Indie need an internet connection.